How a Daily Huddles Improves Team Performance
The Productivity-Power of the Daily Huddle
Effective communication is so important in a business. All too often we talk ‘at’ each other and consider that to be communication. To a degree, I guess it is, but it’s perhaps not as purposeful as it should and could be.
What is a Daily Huddle?
A Daily Huddle is part of the ‘meeting rhythm’ mentioned in the book “Scaling Up” by Verne Harnish and it’s all about communication and quick synchronisation. It’s about getting everybody on that same page and ensuring that members of your team let each other know what they’re up to.
The huddle is also about healing relationships. Have you ever been part of a team where the relationships within are quite fractious? A team that has fragmented into smaller groups and as a result, tiny issues don’t get dealt with until they escalate into bigger problems.
Those niggly little problems can be the biggest killer of teams and the huddle is a great daily opportunity to deal with them as they arise.
The huddle must always be conducted standing up, to ensure that people don’t get too comfortable (which can prolong the meeting) and are able to get straight back to work afterwards.
What is discussed at a Daily Huddle?
The Daily Huddle should only take 5 to 15 minutes out of your day, depending on the size of the team. Smaller companies may have the whole team around the huddle but as a company grows, they tend to be run departmentally and sometimes inter-departmentally if there is a crossover between team roles.
The first thing you need to focus on in the huddle is everybody’s ‘what’s up’ or ‘what is everybody working on’?
When people in a company don’t communicate properly there is a danger that work will be duplicated; this is inefficient and can be embarrassing if it involves your customers.
At the end of the working day, it’s great practise to write down your ‘what’s up’ for the following day. Everybody should know at that stage what their priorities are going to be, and this practice ensures that you are ready to go the following morning.
A Metric Update
The second thing that you need to do at the Daily Huddle is to have a metric update. This is where you will discuss where you are against your short-term priorities and KPI’s.
As well as being an acronym for key performance indicator, KPI’s are also about keeping people informed. They can tell you if you’re on target and if you’re going to make it. If you’re not, they let you know in good time, so that you can change course or do things differently to get back on track before it’s too late.
Solving the Stuck
The third thing that Daily Huddle’s areinvaluable for, is knowing when your team members are stuck with a task. When you bring out the ‘stucks’ in a huddle, you often find that another team member has got a solution to the problem or if they haven’t, they know somebody else that has. It’s all about getting the stuff out there that’s going to hold you back, dealing with it and moving forward.
It’s that simple!
A quick-fire, 5 – 15-minute meeting which will keep your team on track to achieving their targets.
If you want more information around huddles or how to run them more efficiently, fell free to contact me.
Remember, failing to learn is learning to fail.