In business most people tend to gravitate towards leadership, and management is often overlooked as an important topic. Although leadership skills are crucial for business growth, there’s no point in focusing on this without putting your management skills to the test first. Remember, your business is much like a well-oiled machine in that there are multiple cogs to make any operation smooth-running.
I was very fortunate in my formative years whilst working at McDonalds. Jokes aside, back then McDonalds had – and probably still has – the best management training system in the world. The training I learned along the way really put me in good stead once I transitioned into the private industry.
Believe it or not business management is one of the key topics that gets misunderstood. And in the worse case scenario, it’s missing altogether. So talking about management, we can easily break down the need-to-know fundamentals into 3 stages:
STAGE 1: Delegation
First and foremost, delegation is often misinterpreted in the workplace. Delegation is all about making sure you give your team players things to do. Many managers think delegation means simply telling others what tasks they need to complete, but this is not the case. With delegation comes the need to have someone who is actually capable of carrying out the task at hand. I can’t begin to tell you the amount of times I’ve come across business owners who have said “I told my team what to do.” Great, but this alone won’t get the job done.
It’s imperative to make sure your employees are sufficiently trained, so they’ll be able to carry out what you’ve actually asked of them when it comes to delegating set tasks.
STAGE 2: Follow-Up
Once you’re confident with delegation it’s time to put stage 2 into practice, better known as the follow-up. You must ensure the delegated task is being done. You can’t rely on the fact that you’ve asked (or told) somebody what to do, and expect magical ‘overnight’ results based on assumption. In order to delegate successfully, the power is in the follow-up process. If you delegate without following up, this in essence is not what delegation involves. The focus then steers towards abdication, which is an approach that doesn’t work in management.
Recap: So first you delegate a task, then you follow-up and check in with your people to make sure their progress is on track. Keep reading to discover stage 3.
STAGE 3: Follow-Through
It’s easy to fall into the trap of assuming your management duties are finalised after the delegation and follow-up stages. People often miss the third and most important stage of management – the follow-through. At the end of the day, you can delegate and trust someone to complete the task responsibly, but the ownership still lies with you. So cover all of your bases and make sure the task actually pans out from start to finish. Remember, if it doesn’t happen this is when you’re likely to see detrimental damage to how your business performs. By making sure the task gets done to the highest standard without any confusion or assumption, the end result will always manifest from your solid action plan. And that’s why stage 3 is called the follow-through.
The follow-through is also considered to be the hardest obstacle to overcome. Keep in mind that there’s lots of reasons why the delegation aspect might not be happening immediately, and there will be things you’ll have to fix along the way. But with these 3 stages for successful business management, you can have peace of mind knowing that your efforts will achieve the best possible results.
The 3 Stages for Successful Business Management in Summary:
1) Delegate and have people to delegate tasks to. Make sure that person is sufficiently trained at the job to begin with.
2) Follow-Up and make sure everything stays on track.
3) Follow-Through. If you don’t follow through and targets aren’t met, the blame ultimately lands on you. Always follow-through and troubleshoot the missing ingredient so you can guide your team directly moving forward.
Connect with Peter Boolkah – The Transition Guy
Want to talk in greater detail about management related topics? Perhaps you’ve got a team that just isn’t managing your operation the right way, you need some advice on training, or maybe it’s direction that’s required so that your business can stay on track and perform efficiently as it should. Head over to Boolkah.com and get in touch. Let’s see how we can help your managers become more effective.
…and remember, failing to learn is learning to fail.